SHIPPING & RETURN POLICY
****We are not accepting returns on face masks due to health concerns. Thank you for your understanding.****
Most of our products are made to order and our handcrafted designs require a procedure of steps that start as soon as an order is placed. please make sure to place your order with time allowance. 100% payment is due at time of order. A 50% cancellation fee of total price is applied to any couture order, special order gown or garment, if cancelled within 7 days of purchase date (50% of the full price will be refunded to you). Any order cancelled after 14 days will result in 100% cancellation fees.
We ask that you order the correct size when placing an order. in case you are not sure about your size use a measuring tape with inches to measure your bust, waist and hips or contact us we will assist you with that, but If your measurements do not correspond with our size chart, we highly recommend custom sizing.
By checking out with a successful purchase you agree to our Terms & Conditions and all sales are final.
Shipping times vary by collection: Your orders can be shipped via FedEx/ usps or ups through our regular complimentary shipping 3-6 business days and an expedited shipping is available for an additional fee and it varies by weight and shipping location and your package will arrive at your doorstep. three to six weeks is our shipping time range, but it can go up to ten weeks or more depending on fabric availability, design or how special the order will be. We will provide you with more detailed shipping information during your the consultation.
Please email us at shipping@adjumanie.com. We will reply to your email within 24 hours during the business week.
Return and Exchange policy: There is no charge to exchange items for a different size and note that all returns are for same item exchange only. Just send back your item(s) back to us within 14 days after receiving your order. Returns must be unworn, unaltered and unwashed with all tags attached. Returns must not be custom, and we are not responsible for returning shipping costs. We do not offer returns, exchanges or alterations on discounted items. Custom purchases are final, and we offer alterations to customers that notify us within 14 business days from shipment arrival. In the event, that the return or exchange is due to an incorrect order or faulty product, Akrofi Adjumani Couture will be responsible for the shipping costs associated with such return. In all other cases, you will be responsible for the return.
If you are not completely satisfied with the fit of your purchase you may return eligible items in their original condition within 14 business days from shipment arrival in exchange for a different size and this may take another 4 weeks in order for you to get your exchange order because we would have to make a new piece for you.
How to Return – Please ship to the following address:
650 SW 135th ST BURIEN, WA 98146, USA
Receiving a Refund
Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers and your return will be credited to the original payment method or as a store credit to your account.